You can cancel your booking 24 hours before the class starts (2 hours for baby classes), all members can cancel the booking directly through our booking system or app, you just need to log in to your member account and tick the cancellation box, the system will remove you from the list of that class without deducting your points.

For baby class (18-36 months), we have Baby Pick your 4. For above 3 years old, we have PM Club Pick Your 4, PM Club Unlimited, Class Pick Your 4, Class Unlimited, Class Premium Unlimited, and Class VIP Unlimited. For above 4 years old, we also have Online Pick Your 4, and Online Unlimited. We have many different classes per week for you to choose from, so you can pick the best option for you and your child based on your weekly schedule. Classees can be book at any branch too. Our price and plans: https://www.playmandarin.co.uk/plansandpricing To see the plans compare: https://www.playmandarin.co.uk/_files/ugd/21b20c_c347c10f4369465c9e56a5e711fab7bd.pdf

After you have successfully registered as a member of Play Mandarin, we will send you an email with detailed instructions on how to register and how to log in. You will have your own member account and will be able to log in through our website or download our app to book classes.

Learning Mandarin is like going to the gym - it requires repetition, hard work, and a commitment to making it a routine. At Play Mandarin, we understand that providing interactive, engaging language classes is key to motivating children to learn. We offer a variety of different class types to keep things interesting and make learning Mandarin dynamic and fun. Our Unlimited package is our best seller, and it's perfect for dedicated learners who want to take their language skills to the next level. By enrolling in our Unlimited package, your child will have access to an abundance of classes and resources to help them achieve their language goals.

No, you don't need to return during the break. We will take care of the children, assisting them with snacks and playtime. During this break, they can also have a toilet break, snacks (nut free), and water.

We would recommend that the sooner your child is familiarised and immersed in a Mandarin Chinese environment, the better it will be for language learning. At Play Mandarin, children aged 18 months and above can join our baby classes. The Play Mandarin team uses the five senses of sight, sound, smell, taste and touch to design games that are most suitable for children, allowing them to imitate and absorb the language in an immersive environment.

We believe that the best way to pick up Mandarin Chinese is to be completely immersed in the new language. Therefore, at Play Mandarin, we endeavour to create an all-Mandarin environment and to get children used to hearing Mandarin through repetition. In the classroom, we use Mandarin Chinese as the primary language and English as the secondary language. All instructions for all teaching content and activities are given in Mandarin Chinese first, and if a child doesn't understand the content, we will repeat it in English to ensure that all children can fully understand what the teacher is saying.

Our classes can be divided into weekly class and PM clubs as our extra curriculum. The weekly theme classes allow children to learn Mandarin without any problems of progress. Our weekly themed designed allows the children to have a complete learning experience in our different themed courses, e.g., Themed Class which focuses more on speaking and listening, Chinese Characters Game Class which focuses more on reading and writing, Story Class which focuses more on speaking and listening and GCSE Prep Class (all range of practice and learning for more advanced children). PM clubs (extra curriculum) range from Cooking Club, Educational Lego Club, Chinese Chess Club, Arts and Craft Club, Performance Art Club, and more, led by our experienced teachers who specialise in their own areas of expertise. Our classes are age-specific, and by becoming a member of Play Mandarin you will have access to all classes, as long as your child is of the right age to choose a class based on their interests.

Yes we do! Please check out our timetable for more information. https://www.playmandarin.co.uk/timetable We also provides one-to-one online class services. If you need further information, please feel free to email us at office@playmandarin.co.uk The team will have a discussion with you based on your needs.

We teach Traditional Chinese Characters, Simplified Chinese Characters, Zhuyin and Pinyin, but no Cantonese currently.

For now, we have three venues in Wimbledon, Morden and Hammersmith For detailed address, please see: https://www.playmandarin.co.uk/venues Play Mandarin timetable: https://www.playmandarin.co.uk/timetable

Our one-to-one tutoring service is avaiable in certain area. If you need further information, please feel free to email us at office@playmandarin.co.uk The team will have a discussion with you based on your needs and location. Once location and timing is confirmed, you can sign up for your first trial class (with discount) from here: https://tms.ezfacility.com/OnlineRegistrations/Register.aspx?CompanyID=7690&GroupID=3511799

Parents can download our after-class outlines each week, which contains the week's lesson content, keywords and a small homework assignment. If parents have time, they can also help their children to complete the weekly homework assignments. To find out more about our learning materials, you can go to https://www.playmandarin.co.uk/classes

Once you become a member of Play Mandarin, you will receive a join pack which includes the essentials you would need for the classes. If the class your children attend requires text books, we will give it out if your children too. However, we do have additional materials which can be purchased. Please contact us for more information.

Our Chinese Character Art class has easy handwriting assignments and learning sheets at the end of the class. Theme classes and other extra curriculum classes will have simple homework, such as practicing sentence formation, reading words, etc. Big Themed (native speakers) will have practice workbook from Hello Huayu and children will be asked to do them at home after the sessions.

We a 1:6 teacher-to-child ratio to ensure personalised attention and support.

We do not provide free trial sessions for our holiday camps, but we do offer a free one-hour trial in our weekly classes. If you have concerns, you can start by booking just one day or a half-day session and add more days as needed (subject to availability). Rest assured, our experienced team is always on hand to support younger children, and many kids return to our camps year after year.

We offer camps during every school holiday, with six exciting camp seasons: February Half Term Holiday Camp April Easter Holiday Camp May-June Half Term Holiday Camp July-August Summer Holiday Camp October Half Term Camp December Christmas Camp

We believe that the best way to pick up Mandarin Chinese is to be completely immersed in the new language. Therefore, at Play Mandarin, we endeavour to create an all-Mandarin environment and to get children used to hearing Mandarin through repetition. In the classroom, we use Mandarin Chinese as the primary language and English as the secondary language. All instructions for all teaching content and activities are given in Mandarin Chinese first, and if a child doesn't understand the content, we will repeat it in English to ensure that all children can fully understand what the teacher is saying.

Our holiday camp is designed as a week-long program, but single-day bookings are available. The cost is £65 per day for the full-day program and £38 per day for the half-day program.

No, children need to bring their own nut-free packed lunch, snacks, and water.

Yes, we offer several discounts: Member Only Discount: Play Mandarin members get additional discounts: 5% off for PY4 members, 15% off for Unlimited members, 20% off for Premium Unlimited members, and 30% off for VIP Unlimited members. Multi-Booking Discount: £25 off full price (-£5/day) when booking full week (5 days) Siblings get a 10% discount (on the second child)!

Our classes have a maximum size of 15 children. When it's over 15 children, they will be grouped in different class rooms depending on ages and level.

We welcome all children who are interested in learning Mandarin Chinese to join our fun activities in Play Mandarin!

At our children's Mandarin school, we take safety very seriously, and we've implemented comprehensive measures to ensure a secure and nurturing environment for your child. Here are some of the key safety measures we have in place: Secure Campus: Our school premises are equipped with state-of-the-art security systems, including CCTV cameras, secure entry points, and controlled access to ensure only authorized personnel can enter the school. Trained Staff: All our teachers and staff members undergo rigorous background checks and regular training in child safety, first aid, and emergency response protocols. This ensures they are well-prepared to handle any situation that may arise. Health Protocols: We adhere to strict health and hygiene standards, including regular cleaning and sanitization of classrooms and common areas. We also conduct routine health checks for both students and staff to maintain a healthy environment. Child-Friendly Environment: Our school is designed with child safety in mind, featuring age-appropriate furniture, safe playground equipment, and hazard-free learning spaces to prevent accidents and injuries. Clear Communication: We maintain open lines of communication with parents through regular updates and a secure parent portal, allowing you to stay informed about your child’s well-being and any safety-related information. Nut-Free Policy: To protect children with allergies, our school follows a strict nut-free policy and carefully monitors all food brought into the school. Interactive Learning with Safety: While our culture is bright, fun, and interactive, we ensure that all activities and teaching methods are conducted safely. Materials and equipment used in interactive sessions are regularly inspected and maintained. We understand that your child's safety is your top priority, and we are committed to providing a secure and enriching environment where they can learn and thrive. If you have any specific concerns or questions, please feel free to reach out to us directly.

Absolutely! We incorporate outdoor activities as much as possible, with carefully designed language exercises.

You can find our Terms and Conditions [here].